1. Overview
At Culinary Craft India, we strive to provide exceptional culinary education experiences. This Refund Policy outlines the terms and conditions for refunds and cancellations of our classes and services.
Key Policy Points
- Refund eligibility depends on timing of cancellation
- Processing fees may apply to all refund requests
- Emergency situations receive special consideration
- Class substitutions available when possible
2. Cancellation Timeframes
Refund amounts are determined by when you cancel relative to the class start date:
| Cancellation Period |
Refund Amount |
Processing Fee |
| More than 7 days before class |
Full refund |
5% processing fee |
| 3-7 days before class |
75% refund |
5% processing fee |
| 1-2 days before class |
50% refund |
5% processing fee |
| Day of class or no-show |
No refund |
Not applicable |
3. Cancellation Process
To request a cancellation and refund:
- Submit your request via email to refunds@culinarycraftindia.com
- Include your full name, class details, and registration information
- Provide reason for cancellation (optional but helpful)
- Allow 7-10 business days for processing after approval
4. Class Rescheduling Options
Instead of cancelling, consider these alternatives:
- Transfer to another available class date
- Credit toward future classes (valid for 12 months)
- Gift the class to someone else with our approval
- Switch to a different class type of equal or lesser value
5. Medical and Emergency Situations
Special Circumstances
We understand that emergencies happen. In cases of serious medical issues, family emergencies, or other documented circumstances beyond your control, we may waive standard cancellation policies.
Required Documentation: Medical certificates, official documents, or other proof may be required for emergency refund consideration.
6. Class Cancellations by Culinary Craft India
If we need to cancel a class due to:
- Insufficient enrollment
- Instructor unavailability
- Facility issues
- Weather or safety concerns
You will receive:
- Full refund including all fees
- Priority rebooking for the next available class
- Additional class credit as compensation
- Minimum 48-hour advance notice when possible
7. Group Bookings and Corporate Classes
Special refund terms apply to group bookings:
- Group size changes may affect overall costs
- Minimum 14-day notice required for full refund
- Partial attendance still requires full payment
- Custom corporate programs have specific terms outlined in contracts
8. Refund Processing
Payment Method Returns
- Refunds processed to original payment method
- Credit card refunds: 5-10 business days
- Bank transfer refunds: 7-14 business days
- Digital wallet refunds: 3-7 business days
Processing Fees
A 5% processing fee applies to most refunds to cover administrative costs and payment processor fees. This fee is waived only in cases where Culinary Craft India cancels the class.
9. Non-Refundable Items
The following are typically non-refundable:
- Take-home ingredients and materials already provided
- Personalized recipe books or certificates issued
- Late cancellation fees
- Third-party booking platform fees
10. Dispute Resolution
If you're unsatisfied with a refund decision:
- Contact our customer service team for review
- Provide additional documentation if available
- Allow 5 business days for reconsideration
- Final decisions rest with Culinary Craft India management
11. Contact Information
For refund requests or questions about this policy:
Email: refunds@culinarycraftindia.com
Phone: Available during business hours
Response Time: Within 2 business days
12. Policy Updates
This Refund Policy may be updated periodically. Changes will be posted on our website with an updated effective date. Existing bookings are subject to the policy in effect at the time of registration.
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